Goods Arrived Faulty:

If your goods are faulty on arrival, you have 30 calendar days from the date received to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method or send a replacement depend on buyers’ request. Sending replacement is cover 100% by the seller!

We may also allow buyers not to send the item back but supply proof it does not work or it will not be used any more. In this case this may save time and money for both side!

To qualify for automatic acceptance, a return request must meet the following criteria:

The request meets the time frame of our listing’s return policy and is raised within your returns window od 30 days from the day received! After this date only warranty policy applies!

The return is domestic and will be posted back to an address in the UK
The process occurs for all return reasons.

Here’s how returns that qualify for auto-acceptance will be processed:

The buyer requests a return.
In any reason for a return the buyer is responsible for sending the item including the postage costs.

Once we receive the item back, we need to inspect the item. If the item has been returned in the same condition as we have sent to the buyer, we will refund 100% of the amount paid!
If the item has been used, altered or damaged, it may be appropriate to deduct an amount from the buyer’s refund to cover the loss in the item’s value.

If tracking shows the returned item has been delivered to us or our address, but not yet refunded, we’ll automatically issue the refund after 2 business days, unless the buyer abuses their buyer protection.
We can offer partial refunds in increments of 5% to 50% if the item comes back to us in a different condition than what we dispatched it in.

Misuse of the buyer protection

The Seller may deduct an amount from the buyer’s refund in order to recover lost value when an item is returned used, altered or damaged. The Seller may not use this protection to recoup market losses on items returned in the same condition or recoup return postage and/or restocking costs.

Posting returns

You may send returns back to us via whatever method you choose, however we do recommend using a trackable service and obtaining proof of postage if order is more expensive. When sending returns back to us please make sure they are well packed and secure as we cannot be responsible for lost or damaged returns.